Question 1

Do I need to register before I can make a booking?

Accepted Answer

No, you won't need to register prior to booking a sitting service with us.  All you need to do is complete the booking form, or make an enquiry by filling out our contact form, or alternatively, you can send us an email.

Once we confirm your booking, we will then register you.   We offer a convenient and combined registration and key collection service for all our pet sitting appointments.   While this service incurs a nominal fee of £15*, it ensures a seamless experience for both you and your pet.  
*We waiver this charge for repeat customers.

Our combined registration and key collection service includes:

Secure key retrieval:  Our experienced team ensures the safe retrieval of your keys.  We kindly request a spare set of unused keys, which will be checked during our visit.  This precautionary  measure allows us to avoid any last minute call outs to a locksmith during your absence (this is time consuming and costly!)
Professional handling:  Your keys are handled with the utmost care and professionalism throughout the entire process.  They will be covered under our insurance and are kept in a secure safe, with no name tag in sight.
Detailed Instructions:  We carefully note specific instructions regarding your pet's care, emergency procedures and your household's management and security.

Question 2

How do I make a booking?

Accepted Answer

Booking is simple and convenient, with minimal fuss.

You can make a reservation by filling out our Booking Form, or by sending us an email.

We'll get back to you promptly to confirm your booking, and at the same time we'll ask you for further details about your pet's care, including any special instructions or additional services you may require.

Question 3

What are your payment arrangements?

Accepted Answer

After confirming your booking, you'll receive an invoice detailing our service and a full break down of our pricing.
For your convenience,  we offer payments via bank transfer, PayPal or cash (for in-person transactions).
If we confirm a booking with more than 7 day's notice, we kindly request 50% payment to secure your reservation, with the remaining balance due 72 hours prior to your scheduled service.  
If we confirm a booking with less than 7 days' notice, we kindly request the full amount to be paid.
Please note that due to high demand for our service and to ensure fairness to all our customers, once we send an invoice, your booking will be held for 24 hours.  In the event that payment is not received within this period, we will make contact with you to inquire about your intentions before releasing the booking to accommodate other customers.

Make your reservation today by completing our Booking Form, or by sending us an email.

Question 4

What is your cancellation policy?

Accepted Answer

We understand that plans can change.  However, to ensure the best service for all our customers, we have the following cancellation policy;

Cancellations made 48 hours or more before the scheduled appointment will receive a full refund.
Cancellations made 24-48 hours before the scheduled appointment will be charged 50% of the full service fee.
Cancellations made less than 24 hours before the scheduled appointment will be charged 100% of the full service fee.

Question 5

Do you charge a registration or booking fee?

Accepted Answer

We do not charge a booking fee!

We offer a convenient and combined registration and key collection service.   While this service incurs a nominal fee of £15*, it ensures a seamless experience for both you and your pet.  
*We waiver this charge for repeat customers.

Our combined registration and key collection service includes:

Secure key retrieval:  Our experienced team ensures the safe retrieval of your keys.  We kindly request a spare set of unused keys, which will be checked during our visit.  This precautionary  measure allows us to avoid any last minute call outs to a locksmith during your absence (this is time consuming and costly!)
Professional handling:  Your keys are handled with the utmost care and professionalism throughout the entire process.  They will be covered under our insurance and are kept in a secure safe, with no name tag in sight.
Detailed Instructions:  We carefully note specific instructions regarding your pet's care, emergency procedures and your household's management and security.

Question 6

What are your fees for pet sitting?

Accepted Answer

Our prices are clearly listed on our 'Prices' page and on the individual 'Services' pages.  If you have any questions about pricing or need a custom quote, please feel free to reach out to us by completing the 'Contact Us' form or emailing us.

Question 7

What forms of payment do you accept?

Accepted Answer

We accept a variety of payment methods, including:

Bank Transfers
PayPal
Cash (for in-person transactions)

Payment details will be provided during the booking process.

Question 8

Are there any additional fees? (e.g. extra pets etc.)

Accepted Answer

In general, our prices cover the full cost of the service provided.  However, there may be additional fees for certain circumstances, such as:

Caring for multiple pets
Travel fees if located outside of our regular service area
Holiday or weekend bookings
Charges for shopping for extra supplies
Vet visits

We believe in full transparency when it comes to pricing, so there are no nasty surprises waiting for you.   Any potential extra fees are clearly listed in the individual 'Services' pages, and the 'Fees' page.

Feel free to reach out to us if you are unsure about anything.

Question 9

Do you accept last minute bookings?

Accepted Answer

If you have a last-minute request, feel free to reach out, and we'll do our best to accommodate your request.

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Frequently Asked Questions

Welcome to our 'Frequently Asked Questions' page.

We know how important your pets are to you, and we want to make sure you feel confident in our services. This FAQ's section answers some of the most common questions we get asked. If you're unable to find what you're looking for, please reach out to us by completing the 'contact us' form

Frequently Asked Questions?

Do I need to register before I can make a booking?

How do I make a booking?

What are your payment arrangements?

What is your cancellation policy?

Do you charge a registration or booking fee?

What are your fees for pet sitting?

What forms of payment do you accept?

Are there any additional fees? (e.g. extra pets etc.)

Do you accept last minute bookings?

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